Product Return Policy
The products are not returnable considering the hygiene we need to maintain. In proven case of damaged or wrong delivery, we can provide appropriate resolution of replacement or refund on case to case basis. The final discretion would be by Bodycraft Spa & Salon.
Product return is acceptable for the following reasons (on a case to case basis):
Product has been sold at a price more than the MRP.
Product is within one month of/beyond expiry date.
Product packaging is damaged/leaking at the time of sale (manufacturing defect)
Pre-sale consultation: Wrong product delivered.
The product would have to be returned within a timeline of 3 days, in a sealed, unused, and undamaged condition.
The return options includes:
Salon credits to be redeemed at the Bodycraft Spa & Salon
Product exchange; wherein if there is a difference in value, which is higher than the original amount, the difference would have to be paid.
We do not accept any cancellation in orders.
We encourage you to share your experience with us. For any feedback, query or complaint, you may reach us at:
Address: 1/3, Civil Station, Assaye Road, Fraser Town, Bangalore 560042
Where we have provided information about third party vendor products & Bodycraft products on this website including, but not limited to, product data sheets, material safety data sheets, and technical data sheets. All reasonable care has been taken to ensure that this information is accurate as of the date of issue of such documents. Nevertheless, such information may be affected by changes subsequent to the date of issue in the blend formulation, methods of application of any of the products referred to or in the requirements of any specification approval relating to any such products. The properties and specifications of these third party products & Bodycraft products may vary from one country to another. Please contact your local Bodycraft Salon or office before using any products in a manner other than as directed. For the avoidance of doubt, liability for product information on this website shall be governed by the Terms & Conditions listed on this website.